Privacy
Your information, handled discreetly.
Last updated 5 November 2026
What we collect
When you submit a reservation request, an enquiry or a message to the concierge, we collect the details you provide: your name, email address, telephone number, country, travel dates, number of guests, any special requests and — for a reservation — your payment confirmations. Our AI concierge keeps a transcript of the conversation so that our team can follow up accurately.
Why we use it
To respond to your enquiry, hold and administer your reservation, generate and track your payment schedule, verify deposits, prepare your arrival, and improve the service we provide. We do not sell your information, and we do not use it for advertising.
Who can see it
Guest information is visible only to authorised management staff of Tree House Playa Hermosa. It is stored in a secured database with access controls, and payment confirmations are stored privately with time-limited access links. Availability published on the site never includes guest names or contact details.
Payments
Payments are made by wire transfer to the account confirmed to you by our reservations team. We never publish bank details on this website, and we never ask for card details by email. If you receive a message that appears to come from us asking for a change of bank account, do not act on it — contact us using the details on this site first.
AI concierge
The concierge answers using verified information about the villa. Conversations are stored so that a member of the team can pick up where the concierge left off if you ask for a human follow-up. Please do not share sensitive personal or financial information in the chat.
Retention and your rights
Reservation records are retained for as long as necessary to administer the booking and meet legal and accounting obligations. You may ask us at any time to confirm what information we hold about you, to correct it, or to delete information we no longer need to keep.
Cookies and consent
This website stores only what is needed to operate — including an anonymous session identifier for the concierge chat so that your conversation is not lost. We ask for your consent before we process an enquiry or reservation request.
To exercise any of these rights, contact the reservations team and we will respond in writing.
Contact the team